Perfetto Brows Policy

CANCELLATION POLICY and Unexplained No Show Policy

Once the treatment is completed we do not give refunds for change of mind or for any circumstances.

Terms and conditions apply for all other services.

When booking online, we will send you a consultation/release form if you are new to Perfetto Brows. Kindly fill out the form PRIOR to your appointment. The form will not only release the Perfetto Brow studio for any liabilities in regards to the result of the service but it will also cover questions regarding your needs and concerns so we can offer you the best service and results.

When booking with Perfetto Brows we reserve the right to charge a 30% deposit to secure your spot. If the payment has not been made, we automatically charge your card on record or if there isn’t a card on your profile we will attempt for a deposit to be payed, if we do not reserve the payment the appointment will be cancelled to make time for other clients.

There is a 48 hour cancellation notice, if we are noticed within the 48 hours notice we reserve the right to charge you 30% deposit to cover the loss of earnings. If a deposit wasn’t payed you will be notified to pay the 30% cancellation fee in order to cover the loss of earnings and time.

If you cancel before 48 hours we do not refund your deposit, it is kept as a credit for you to use at your next appointment. We do not refund your deposit in any circumstances. It is your responsibility looking after your eyebrows and lashes after each service. Following the artist after care advice makes 80% for successful results.

Late arrival over 15 minutes means you may have to be rescheduled as it can interfere with the following client’s appointment time.

For new client. Once you have arrived at your appointment you must sign a release form or we send you a form to complete before arriving to your appointment. We ask medical questions in order for nothing to interfere with the treatment. Please note Perfetto Brows takes very seriously your privacy and that is why your answers are kept highly private. The form is designed to give information needed to make an informed choice of whether or not to undergo the brow or lash service and so we can find an alternative to your services. Ticking the boxes in the release form makes it your responsibility if in case anything interferes during or after the service. We welcome all clients. Please respect and accept our decision as we want all our clients to feel comfortable at Perfetto Brows.

Terms and conditions apply, Microblading.​​

For cosmetic tattoo services you have the option of a CONSULTATION before the procedure, it will included a patch test and colour match. We highly recommend it as can build up your confidence and make you feel more comfortable as explain step by step of the treatment and after care. Please note we do repeat the after care on the day of your treatment. Post-treatment care makes 70% of total treatment success. If you do not go ahead with the consultation you make it automatically you responsibly on making that choice and not having all the steps explained to you. If you decided not to go ahead with the consultation we request a picture filter free, with no makeup on the area, un-cropped to allow us to zoom in if necessary and natural light. Please bring with you 2 pictures of eyebrows you like and 2 pictures of eyebrows you hate. You can find pictures on Google.

We take a 30% deposit which is non refundable if you change your mind or cancel your appointment under any circumstances in order to cover the loss of earnings and time. Once the treatment is completed we do not give refunds for change of mind or if you decide to not go ahead with the first touch-up under any circumstances .

We will assist you as much as we can, we are available during trading hours if you have any questions but you must understand that the process of Microblading takes time and patience. The artist has no control on how your skin heals and the results vary. It does depend on your skin type and life style. You may need more than one touch up for a successful result at extra cost. Check price list . This is determined by a number of factors which comes into play such as exposure to sun, laser, certain medications, skin type, life style, sports, facials etc. For clients who have oily skin or participate in activities that involve swimming in chlorine water. Once healed you may need a touch up after 4 months or 6 months.

Online bookings

Booking online with no extra fees. 30% deposit will be charged. We have the right to hold on to the deposit if you do not show up to your appointment or cancel/change your appointment less than 48 hours under any circumstances (please read the above). If you decide to make a new appointment you will need to pay a new deposit.

If you cancel before 48 hours we do not refund your deposit, it is kept as a credit for you to use at your next appointment.
Once the treatment is completed we do not give refunds for change of mind.

Gift voucher

Gift vouchers are available. Vouchers are not redeemable for cash. If voucher is lost, stolen, destroyed or used without permission, a replacement will not be provided in these circumstances. Vouchers are not to be combined with other other vouchers and is not valid with other offers and promos. This gift certificate is non-transferable and resale is prohibited. Vouchers are available for 3 years, unless business changes form.

Deposits on all other services

We do take a 30% deposit. We will convert the deposit into a voucher to be deducted at your appointment. There is a 48 hour cancellation notice, if we are noticed within the 48 hours and you cancel your appointment under any circumstances we do not refund your deposit, to cover the loss of earnings and time. Late arrival over 15 minutes means you may have to be rescheduled as it can interfere with the following client’s appointment time. If a deposit has not been payed and we are noticed within the 48 hours notice we reserve the right to add a $29 charge to your next appointment to cover the loss of earnings.

Deposit for Microblading

We do take a 30% deposit at your consultation which is not refunded if you change your mind or cancel your appointment under any circumstances. The deposit will be deducted at your appointment.

Refunds after the completion of Microblading

Once the treatment is completed we do not give refunds for change of mind or if you decide to not go ahead with the first touch-up under any circumstances . We will assist you as much as we can, we are available during trading hours if you have any questions but you must understand that the process of Microblading takes time and patience. The artist has no control on how your skin heals. Depending on your skin type and life style you may need more than one touch up. This is determined by a number of factors which comes into play such as exposure to sun, laser, certain medications, skin type etc. For clients who have oily skin or participate in activities that involve swimming in chlorine water. Once healed you may need a touch up after 4 months or 6 months.

Refunds for all other services

We do not provide refunds for change of mind or under any circumstances . Before the service we explain step by step of the service in order for you to feel comfortable and to understand the procedure. We do not offer a refund if incase you have not understood the process and didn’t feel comfortable. At your first appointment, before a brow service we also brow map in order for you to have an idea of what your brows will look like and you are free to give us your feedback and tell us what you prefer and not prefer. Once you have confirmed the shape and colour we do not offer a refund if you change your mind or do not like the shape.

Terms and Conditions for Online Product Purchase

1. Acceptance of Terms

By placing an order on our website, you agree to these terms and conditions. Please read them carefully before making a purchase.

2. Product Information

We make every effort to provide accurate product information, including descriptions, images, and prices. However, we do not guarantee the accuracy, completeness, or reliability of this information. Prices and availability are subject to change without notice.

3. Ordering

a. To place an order, you must be at least 18 years old or have the consent of a legal guardian.

b. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

4. Payment

a. We accept payments through various methods, including credit/debit cards and other secure payment options. Payment details are processed securely, and we do not store your payment information.

b. Prices listed on our website are in [Currency] and do not include applicable taxes or shipping fees unless otherwise stated.

5. Shipping

a. We aim to ship products within 3-5 business days of receiving your order, but shipping times may vary based on product availability, location, and other factors. You will receive a shipping confirmation email with tracking information once your order is dispatched.

b. Shipping costs are calculated based on the destination and weight of the package. You will be provided with shipping cost details during the checkout process.

c. We are not responsible for delays or issues caused by shipping carriers or customs authorities.

6. Returns and Refunds

a. We want you to be satisfied with your purchase. If you are not completely satisfied, you may return the product within 15 days of receiving it for a refund, exchange, or store credit, subject to the conditions outlined in our Return Policy.

b. To initiate a return, please contact our customer support team for instructions.

7. Cancellations

a. You may cancel your order within 30 minutes to 1 hour of placing it, provided it has not already been shipped. Please contact our customer support team to request a cancellation.

8. Intellectual Property

a. All content on our website, including text, images, graphics, logos, and trademarks, is the property of Perfetto Brows and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our express written consent.

9. Limitation of Liability

a. We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or website, including but not limited to loss of data, loss of profits, or personal injury.

10. Governing Law and Jurisdiction

a. These terms and conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts in Australia.

11. Changes to Terms

a. We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. It is your responsibility to review them periodically for any updates or changes.

Last updated: 6 September 2023